Terms & Conditions
Terms of Service

Your use of this website and the purchase of products is governed by these Terms of Service and Our Guarantee.


Except as set out in these terms of service and Our Guarantee, we accept no liability for the contents of this website or any of the products sold. Our liability for any product which is defective or causes loss or damage of any kind is limited to the cost of the product or the provision of a replacement.


It is your responsibility to ensure that your use of this website and the purchase of any products from us comply with the law where you are. We make no representation or warranty in this regard.


All local taxes, customs duties, and other government fees and charges imposed on any products you purchase are your responsibility.


By using this website and purchasing products from us, you agree that you are not doing so for the purpose of taking any legal action against us.


Prices are subject to change without prior notice.


It is your obligation to enter the correct delivery address at the time of ordering. The delivery address cannot be changed once the order has been shipped.

If you enter the wrong address, we are not obliged to reship or refund the order. If we are unable to ship any part of your order, we may at our sole discretion, either send you part of the order that is in stock or remove item(s) from the order.

All deliveries are estimated dates only and not guaranteed.


We accept no responsibility if your order is stopped by international customs and cannot accept responsibility for packages held by customs.

Items ordered from outside the US are subject to control restrictions by the customs department or regulator. When items are ordered for delivery outside the USA, please ensure that you are aware of any restrictions which could result in non-delivery or delay. We cannot take liability for items being imported into countries where restrictions are in place. You will be fully liable for the cost of the order if the item is held by customs or your regulating authority.

Resale is usually prohibited by the laws of the importing country. Import duties and taxes may have to be paid in some countries. It is the recipients' responsibility to obtain details of these charges from customs & excise in the country to which goods are being dispatched.


Disclaimer of Liability

The Website Owner and its directors, shareholders, and associated persons shall not be responsible for and disclaim all liability for any loss, liability, damage (whether direct, indirect, or consequential), personal injury, or expense of any nature whatsoever that may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm, or corporation whatsoever for any loss (including injury or death of an animal or a person), liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.


Use of the Website

The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction. By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.


Restrictions on Purchase

When purchasing products from the Website you will be asked to provide some additional information about your pet's health, so that our staff can check that the item is suitable for your pet's needs.

Please note by accepting these terms and conditions you are agreeing:

  • To read the manufacturer's datasheet supplied and use the product according to the manufacturer's guidelines.
  • You have checked that the products are suitable for the species, age, and weight of animals and correct indication (Please contact us or your vet if not sure).
  • That you are not buying the licensed product for resale.
  • All animal information provided on the website is up to date and accurate.

If you have any issues please contact us at customercare@petcaresupplies.com.

For more information on our policies, check below: