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We collect certain personal information from you such as your name, contact details, email address, your credit card details (if provided) and your pet's information. This information is required to provide products and services to you. We may also collect other personal information that you provide on our company surveys or marketing competitions. We use this information to improve our services and products. Our surveys are strictly confidential and we will remove your name and personal information from such lists if you ask us to do so. We take reasonable steps to ensure your personal information is kept confidential, secure, and protected from unauthorized access or use.
In accordance with the Privacy Act, you can access personal information about you held by us, and advise us if you believe it is inaccurate, incomplete, or out of date. You can request access to the personal information that we hold by writing to the Privacy Officer at customercare@PetCareSupplies.com.
We follow the EEA General Data Protection Regulation.
We also collect non-personally identifiable aggregate information to improve our performance, services and products. This may include visited domain names and web pages and browser software being used. We collect this information in such a way that it is not able to link back to any individual. If you suspect that your privacy has been breached, please contact our Privacy Officer.
These are small files that are anonymously placed on your computer while you navigate through PetCareSupplies.com. It is solely to understand the customer’s specific interests through his/her online activity so that more useful and relevant content or ad can be presented to the customer.
With reference to our General Terms and Conditions, it is your responsibility to ensure that your personal information is up to date by notifying us of any changes to the details we hold about you. However, we will take all reasonable steps to make sure that the personal information we collect is accurate, complete and up-to-date.
PetCareSupplies will take reasonable steps, with regard to the nature of the information collected, to ensure that information collected in relation to a user:
The PetCareSupplies will use details relating to a user only for:
PetCareSupplies will not collect personal, family or residency information from any user who they know or might reasonably suspect to be under the age of 18 years without the express consent of one of the user’s parents or a guardian. This provision does not prevent the recording of an anonymous but identified (by login name or cookie) user’s preferred services or use history.
To Unsubscribe from PetCareSupplies’s Email Newsletter, simply login to your account and change your preferences so that you no longer receive our newsletter, or email us at customercare@PetCareSupplies.com or call toll free 1-800-788-2124.
PetCareSupplies reserves the right to modify or amend this policy at any time.