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100% Satisfaction GuaranteePetCareSupplies.com is delighted to offer you a full delivery, returns and product guarantee to ensure that you are 100% satisfied when you shop online with us.
Delivery GuaranteeAlthough most of our orders are delivered between 6-10 working days, we guarantee that if your purchase is not delivered within 28 days, we will either reship or refund the order as per your request.
Genuine Product GuaranteeWe procure products directly from manufacturers or wholesalers, and protect our supply chain to make sure that we supply genuine products. Every product we supply has at least one year of expiry and if for any reason you are not satisfied we will accept your claim for a full refund.
Returns And Refunds GuaranteeYour complete satisfaction is our primary aim. If you are dissatisfied for any reason, please first contact customercare@PetCareSupplies.com or Toll Free on 1-800-788-2124. Our highly-trained customer team will assist you and should a return be necessary, arrangements will be made for you. Items may be returned for refunded or exchanged. Refunds will be issued in the same method as the order was paid. Shipping charges are non-refundable.
When you receive your items, please check the invoice against the order to ensure that there are no discrepancies between items ordered and items you have received.
Products to be returned must be in their original packaging and MUST be returned within 5 business days of receiving the order. Please keep all packing slips and related materials in case of returns.
If a product that you order is not available at the time of purchase or there are delays in the supply of goods you will be notified by an email at the address that you have supplied us with.