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We offer free shipping irrespective of the size of your order. We also offer tracked shipping at a fee of $6.99.
# As the COVID-19 situation evolves, it is sometimes difficult to ship orders individually with tracking. In such a scenario, we will refund the shipping charge.
To keep our prices low, most of our products are shipped from outside the USA. More than 98% of our orders are shipped within one or two business days of the order being placed.
Actual delivery time varies, depending on the time taken by the postal services to process the order.
A recent survey of our customers shows that:
We recommend that you allow a delivery time of 10-15 business days to the USA from the date your order is shipped. Customers are advised to order 3 to 4 weeks before their pet requires treatment.
If you have not received a shipping confirmation email within 24 - 48 hours, please check your spam filter or junk folder. If you are unable to find the shipping confirmation email within 48 hours, please contact us immediately via an email or call us.
If you have any questions about your order status you can email us at customercare@PetCareSupplies.com or call toll free 1-800-788-2124 (Mon - Sat 9 AM- 6 PM).
Please Note: Tracking numbers may take up to 3 days after shipment to be reflected in the tracking system.
For our customers' satisfaction, we provide Money Back Guarantee. In case, your order does not arrive within 28 days, we will offer a full refund or reship.
In case you have received the original shipment after we have issued a refund or reshipped your order, please contact us to arrange for a return. In case you do not wish to return the order, we will charge you for it. Please contact us via toll free 1-800-788-2124 or email us at customercare@PetCareSupplies.com, if you need any assistance.
Please note that we will not be able to issue a refund or a reship in cases where an incorrect address is provided.
Please bear in mind that once the shipping company provides us delivery proof, we will not be able to process a refund or reship. Once the order is delivered to the address provided, the order is the receiver's responsibility.
Your purchase carries our Money Back Guarantee. If you're not satisfied with the product, please call our customer service team toll free on 1-800-788-2124 or email us at customercare@PetCareSupplies.com to arrange for a return or a refund.