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We offer free shipping irrespective of the size of your order. Moreover, we also offer tracked shipping, but it will cost you $4.55 irrespective of the total cost of your order.
To keep our prices low, most of our products are shipped from outside the USA. More than 98% of our orders are shipped within one or two working days of the order being placed on our site.
Actual delivery time to our customers varies and depends on processing time by the postal services.
A recent survey of our customers shows that :
We recommend you allow a delivery time of 10-14 working days to the USA from the date your order is shipped. Customers are advised to order 3 to 4 weeks before their pet requires treatment.
Please Note: The orders to be delivered outside the U.S. will take an average of 2 to 3 weeks.
If you have not received a shipping confirmation email within 5 working days of placing your order please check that the email has not been stopped by a spam filter. If you haven't received the shipping confirmation email or you do not receive your order within 28 days of shipment, please call our customer service center Toll Free on 1-800-788-2124 (9:00 AM to 6:00 PM Mon-Sat CST) or email firstname.lastname@example.org.
If you have any questions about your order status you can contact us toll free 1-800-788-2124 (Mon - Sat 9 AM- 6 PM), or email us at customercare@PetCareSupplies.com.
Please Note: Tracking numbers may take up to 3 days after shipment to be reflected in the tracking system.
For our customers' satisfaction, we provide Money Back Guarantee. In case, your order does not arrive within 28 days, we will reship or refund you for the same.
However, we do advise you to consider that at certain times of the year, the shipping period can be little longer than usual owing to extreme weather conditions or holidays.
In case you have received the original shipment prior to or after we have reshipped your order, please return the shipment within a week. In case you have not returned the order, we will charge back for the same. You can get assistance for the same by calling toll free number on 1-800-788-2124 or email us at customercare@PetCareSupplies.com.
If you intend to return the package, we would help you with the return process or if you like to keep the package then we will bill what was refunded.
Please provide an accurate address for quick delivery.
Please note that in case of the incorrect address, we would not refund or reship the order. Moreover, once the shipping company provides us the delivery proof, we would not be able to process a refund or reship. Once the order is delivered to the address provided, the order is the receiver's responsibility.
Your purchase carries our Money Back Guarantee. If you're not satisfied with the product, please call our customer care team on our toll free number 1-800-788-2124 or email us at customercare@PetCareSupplies.com within 5 business days of order delivery. Our customer care executive will assist you for return or refund.